Ratings & Reviews

Overall Rating

3(26 reviews)65.4% of customers recommend this property

Rating Per Category


Your Review

Submit a Review

Resident Reviews

submitted by Richard H. - |Recommended: YesGood property but maintenance needs help — The maintenance folks do good work but they are slow to get it done because they are understaffed....I've been waiting for over a month for the fitness center which has been down due to a maintenance issue.
submitted by Jarreau J. - |Recommended: YesEager to see expectations met, but I may need to be more patient. — The value, location, and neighborhood is pleasant. The staff is approachable. However, any requests or issues that you have will require a lot of your time and energy to see through. The only way for anything to get resolved is usually by face-face visits to the office and continual follow-up over the phone through a series of phone calls if you're lucky, you'll catch the office staff but 80 of the time you will be directed to the remote call center which is ineffective...the most they can do is leave messages . I currently have not felt like my matters so far, my rent check being cashed on time, maintenance requests to troubleshoot my breaker, and several other issues identified with the property when I moved in are priorities nor followed up on without me initiating. For someone who works and keeps a busy schedule, this is highly inconvenient and unusual in the places I have rented. However, I believe things will be different in a year because the staff has showed signs of being ambitious. I am just unsure how they will get there. Overall, I am neutral on the satisfaction. At the very least, I want to see more an effort on getting back to residents and acknowledgment of my requests.
submitted by Kayla J. - |Recommended: YesWas better before. — Overall, the experience was not horrible. However, since the new management took over the property nothing is organized. Work orders used to be filled within 48 hours now they can take weeks because they don't have keys to the apartments. How are you a landlord with no way into the apartments We didn't get gas bills for 6 months due to the switch and then got hit with a HUGE bill after being told not to worry about it they would take care of it. Nothing is as organized as it used to be and the people in the office are nice but not as caring. Parking is good with the parking lots though the numbers have been removed. It is stupid to say but after having the same parking spot for 3 years it is really annoying for new people to park there because the numbers are gone. Most neighbors keep to themselves and you won't have problems though there are a select few that are disruptive and don't pick up their dogs waste. Even if you report it they just send a letter to the offender. But you have that everywhere. It is obvious to those of us who lived here through the transition that the care and concern for the tenants has diminished. The prices are jumping a lot, I am glad we are getting out for that reason but it is a pretty quiet neighborhood and a decent place to call home.
submitted by Dacia D. - |Recommended: YesExcellent — Quiet
submitted by Dawn J. - |Recommended: YesGreat place to live. — The property has vastly improved since new management took over. The staff is polite and helpful. Way more professional than before.
submitted by Thelma H. - |Recommended: YesI — yes
submitted by Carmelo R. - |Recommended: YesExcessive noise — When I moved, it was quiet but it made time for exhilarating noise. Radios at full volume vibrate the windows with the radios turned on. They are still late at night. people walk the dogs and do not clean the area. There are more cars than people living there are people with 2and 3 cars
submitted by Ashley M. - |Recommended: YesGetting better with new management — If they would have asked me when the old management was still here, I would tell them not to move in. Now that this company bought this property over, I like the new management and the new way that maintenance is doing things. The people that used to work in the office never use to submit a work order for my issues. How is that our fault I blame it on the people that were in the office. This new team is actually doing their job better.
submitted by Debbie K. - |Recommended: YesGreat area — Love the area. Close to everything. The schools are great
submitted by Jose C. - |Recommended: YesGood place to live. — Trash Dumpster in each lot good parking
submitted by Brittany G. - |Recommended: YesI am enjoying living here — It is a nice place

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "River Pointe Townhomes and Apartments", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "River Pointe Townhomes and Apartments", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose