Ratings & Reviews

Overall Rating

4(24 reviews)70.8% of customers recommend this property

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Resident Reviews

Thankssubmitted by Mashael A. - |Recommended: NoEverything is good here
Decent placesubmitted by Mikal G. - |Recommended: NoQuiet and fine maintenance is horribleness a little expensive
response from property -Hello, I do apologize for the less that stellar service and I would love to speak to you about how you think our team can improve. Nicole Fisher Property Manager
Not my cup of tea.submitted by Carl G. - |Recommended: NoI would let them know that the move in process was easy but anything maintenance wise no matter how simple is slow and almost non existent.
Okaysubmitted by Deena A. - |Recommended: NoMy apartment is not bad it is livable here, maintenance is just very slow. They did address some issues, but there are others that they have been aware of for about a month and nothing has been done. For a single person for what I am paying on my own, I would hope that issues would be taken care of quicker and more efficiently. At first I did not hear the people above me much, but now I do more. Glad that this place is pet friendly. Decent amount of space. Staff in office has been friendly.
response from property -On behalf us all of us at River Pointe Apartments, I would like to thank you for sharing this great review about our community! We are striving to get better in all departments including our maintenance team. Thank you for the feedback as you will see changes in the upcoming months.
N asubmitted by Ryan G. - |Recommended: Non a
It is the definition of a 3 starssubmitted by Alejandra P. - |Recommended: YesWhen we moved in the place was not ready. Our ac didn't work for about a month or so, everything kept breaking, and even when that all got fixed you started to realize the rest of the house was made very cheaply. The floor in the kitchen is the worst to upkeep, the railing on the stairs is ready to break at any moment, it's just not a well made home. Our overall experience wasn't horrible, but it also wasnt great.
Friendly, professional, clean and safesubmitted by Linda D. - |Recommended: Yesit's a nice quiet place to live
Greatsubmitted by Siomara F. - |Recommended: YesGym washer dryer fast maintenance
response from property -Thank you for the positive review of the community!
Good Enoughsubmitted by Tanisha R. - |Recommended: YesI love that my apartment has a washer and dryer. The grounds are kept nice but watch out for the Giant pot holes in the middle of the road.
Wish grounds were bettersubmitted by Melissa H. - |Recommended: NoMy neighbor is nice..things are suitable to live in....but if I had one thing I would change..it would be the garbage that's all over...exspecially in our back yards and the dead trees. The people who work here are nice...they are helpful in emergencies...but..who takes care of all this garbage I can't even have people come over for a bbq.
The property is nice and well-kept.submitted by Patricia H. - |Recommended: YesIt is a comfortable community and good for families.
Update unitsubmitted by Jasmine - |Recommended: YesThis community is ok to live in I just feel like the complex have a lot to work on for as much as we pay each month cabinets in kitchen need to be updated really old. Windows are really old hard to open you can hear everything outside cracks in windows which cause air to come through. Front door need to be updated cold air come through them. Other then that the place is ok just needs to be updated.
It's alrightsubmitted by Eocia H. - |Recommended: NoTheir maintenance could be better. I personally do not mind the environment, however with the prices going up yearly, i would not live here for more than two years. It can get expensive
Good property but maintenance needs helpsubmitted by Richard H. - |Recommended: YesThe maintenance folks do good work but they are slow to get it done because they are understaffed....I've been waiting for over a month for the fitness center which has been down due to a maintenance issue.
Eager to see expectations met, but I may need to be more patient.submitted by Jarreau J. - |Recommended: YesThe value, location, and neighborhood is pleasant. The staff is approachable. However, any requests or issues that you have will require a lot of your time and energy to see through. The only way for anything to get resolved is usually by face-face visits to the office and continual follow-up over the phone through a series of phone calls if you're lucky, you'll catch the office staff but 80 of the time you will be directed to the remote call center which is ineffective...the most they can do is leave messages . I currently have not felt like my matters so far, my rent check being cashed on time, maintenance requests to troubleshoot my breaker, and several other issues identified with the property when I moved in are priorities nor followed up on without me initiating. For someone who works and keeps a busy schedule, this is highly inconvenient and unusual in the places I have rented. However, I believe things will be different in a year because the staff has showed signs of being ambitious. I am just unsure how they will get there. Overall, I am neutral on the satisfaction. At the very least, I want to see more an effort on getting back to residents and acknowledgment of my requests.

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