Ratings & Reviews

Overall Rating

4
(34 reviews)
67.6% of customers recommend this property

Rating Per Category

Parking
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Grounds
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Maintenance
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Resident Reviews

submitted by Manuel M. - |Recommended: YesI like to live here. — Management and Maintenance treatment is professional, clean and nice area, and nice apartments.
response from property -Thank you for the 5 star review. The River Pointe Team is working diligently to provide a stellar living experience and your kind words are a wonderful testament to their dedication.
submitted by Gina H. - |Recommended: NoOverpriced, not enough parking, not well kept, needs improvement — I moved to Riverpointe in June 2019. I was limited with options due to having pets and was thankful this community did allow them. The townhomes were decent sizes but if you wanted updated kitchens and fixtures you had to pay a lot more. After moving in there were a few maintenance issues that I had put in a slip for and unfortunately it was not done in a timely fashion. It took numerous phone calls, threatening not to pay my rent, and finally after three months the property manager reached out and they finally fixed all my issues. Since then there has been a change in management and maintenance. They are more on top of things now which is a positive. I think parking should be assigned as people have family friends over and it is difficult to find spot at times. For the first 9 months of living there, there were 3 abandoned vehicles taking on spots had flat tires and no license plates . Although trash gets picked up twice a week it is still overflowing most weeks. People leave furniture and bags all along side the dumpster and it is a big eye sore. Also garbage blows around the property along with mail that is left behind also. They do take care of the landscape pretty often which is great but they don’t pick up the garbage before doing it so then its just left in pieces after they are done. Water, Gas, and trash are added into your monthly rent which has been pretty minimal. I’ve had to different neighbors since living there and the walls keep the sound in very well. The windows are really tough to get open so i haven’t been able to open many windows due to this. As my lease was coming to an end I was unable to find a new place due to the pandemic in time. I had asked to extend my lease So they sent me options and prices. It was very sad that they wanted to charge me an extra 350 month to do this even with being out of work. Very disappointed in the business to charge a single mother with a sick son that much more to stay when there was no options of getting a new place due to COVID. After receiving my first bill for my additional month i noticed they added in an additional 65 month on top of the 350 month which is absolutely ridiculous. After speaking to the property manager which was very nice and only passing along what she was told they informed me that that would be my new base rate for extending even though it was not stated anyway. I looked at my paper they originally sent me that was not stated nor any of those amounts were noted. So to extend two months while not being able to work, having a sick son, and being in lock down they wanted to charge me 415 extra a month. So a three bedroom townhome where you can’t even use their playground and fitness room went from being 1420 month to 1835 month. I’m not working and can’t afford this and they had nothing to say about making things right. Before this i would of recommended river point tomehomes as they do have new management and I know changes take time so hopefully they will make the changes needed. After seeing how management is taking advantage of people in this hard times and ripping them off I would not recommend.
response from property -Hi Gina, Thank you for taking the time to write this very thoughtful review. This type of feed back is necessary for us to hear as we are striving to improve. We are working on many of the issues that you spoke of and are working diligently to be better. If you would like to further discuss your fees, please contact the leasing office at 610-865-1760. The Team at River Pointe
submitted by Johnny Q. - |Recommended: YesI love living on this side of Bethlehem, this is a very diverse community. — I would NOW recommend my friends and family to move here New Manager is Caren. Caren was my property manager from prior townhome and she is the best. We decided to renew the lease, because of her. I know she will shape up this place, River Point was GOING UNDER The last managers were liars. They would say they submit for maintenance or return calls etc.. that made us wanting to move, nothing was getting fixed. No one has time to sit in court house to file complaints. Big difference from when it was called Liberty Hills. The Crossings those two property owners and the people they had working for them was the worst they cared nothing about the property or the community .River Point Hands up to you by getting Carin , she will fix what was bad, I know for a fact she will take care of business.. Please anyone give this property a second chance. A new Sheriff is in town
response from property -Thank you for your trust in our new management and this 5 star review! The team at River Pointe is proud and excited to be here and we will work diligently to make a difference.
submitted by Patrick W. - |Recommended: YesNone — none
response from property -Hi Patrick, Thank you for your 5 star review. It's our goal to provide an exceptional living experience and your feedback let's us know that we are succeeding. Don't hesitate to reach out if you need anything at all. Regards, Caren
submitted by Rupen D. - |Recommended: YesAwesome — Great place to live
response from property -Thank you for the glowing 5 star review. We strive to provide a positive resident experience and the River Pointe Team is thrilled that you feel we are doing that!
submitted by Keyshla A. - |Recommended: YesDecent — Just make sure everything it's in place before you move in
response from property -Thank you for your 4 star review. We appreciate the feedback.
submitted by Angel R. - |Recommended: NoI like community but things should be changed — Parking is awful. Also the pavement everywhere is full of potholes, broken sidewalks. I expected better for the rent paid. Ramblewood Road is all broken road. Not satisfied.
submitted by Kayla M. - |Recommended: YesGood place — A bit expensive, but really nice.
response from property -Thank you for taking the time to post a review. Thank you for the four stars and we will do what we can to earn the fifth one.
submitted by Kailey B. - |Recommended: NoThis apartment is really cheap for how expensive it is. — Living here was easy to move into, but rather strenuous to deal with and nothing is cited for properly. We pay well above average for a one bedroom 600sqft apartment, yet nothing is fixed in a timely manner, the apartment grounds are always littered with trash and debris, and maintenance rarely follows up on your requests to fix problems. I’ve just had to fix all of my issues on my own such as buying a window AC unit due to our not working and buying new screens for the windows .
response from property -Hello Kalley, I would first like to thank you for your review, as we are always looking for ways to improve here onsite. If you would like to stop by the office to discuss your concerns in detail, I would be more than happy to meet with you. Please let me know a day and time that is good for you. Nicole Fisher Property Manager
submitted by John M. - |Recommended: NoThey don't care about the tenents — They never return your calls, don't fix anything and when they say they will come to fix something they don't show up. They expect you to pay rent on time but have not had any pest control in 7 months
submitted by Mashael A. - |Recommended: NoThanks — Everything is good here
response from property -Hello Mashael, I would like to thank you for your review! We look forward to being able to e a wonderful place to call home throughout your tenancy with us. Nicole Fisher Property Manager
submitted by Mikal G. - |Recommended: NoDecent place — Quiet and fine maintenance is horribleness a little expensive
response from property -Hello, I do apologize for the less that stellar service and I would love to speak to you about how you think our team can improve. Nicole Fisher Property Manager
submitted by Carl G. - |Recommended: NoNot my cup of tea. — I would let them know that the move in process was easy but anything maintenance wise no matter how simple is slow and almost non existent.
submitted by Deena A. - |Recommended: NoOkay — My apartment is not bad it is livable here, maintenance is just very slow. They did address some issues, but there are others that they have been aware of for about a month and nothing has been done. For a single person for what I am paying on my own, I would hope that issues would be taken care of quicker and more efficiently. At first I did not hear the people above me much, but now I do more. Glad that this place is pet friendly. Decent amount of space. Staff in office has been friendly.
response from property -On behalf us all of us at River Pointe Apartments, I would like to thank you for sharing this great review about our community! We are striving to get better in all departments including our maintenance team. Thank you for the feedback as you will see changes in the upcoming months.
submitted by Ryan G. - |Recommended: NoN a — n a
response from property -Hello Ryan, I am the new manager for River Pointe Apartments and I do apologize for whatever caused you to rate us so poorly. Do you mind sharing what caused this review? I would like a chance to rectify the matter. My email is riverpointe.pm@aionmanagement.com or you can stop by the office Monday-Friday during our normal business hours.

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