Ratings & Reviews

Overall Rating

3
(43 reviews)
62.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Betty H. - |Recommended: YesGreat — We love it here
response from property -Hi Betty, Thank you for the glowing review. We appreciate the feedback. The staff at River Pointe strives to provide 5 star service and we are so happy to know that we are succeeding. The Team at River Pointe
submitted by Moussa D. - |Recommended: NoDo NOT be fooled — Some townhouses are being renovated for new renters but you will still have, rodents, bugs, cricket spiders, smell of old furnace when you use heating system. Trash untamed near a certain area of Riverpoint. Good luck
response from property -Hi Moussa. We strive to provide a stellar living experience for all River Pointe Residents. Regarding the points you have mentioned of concern....we have an exterminator on contract who visits our property twice a month. If you are experiencing any pest control issue, please place a maintenance request and your unit will be put on a service program until your pest issue has been completely resolved. A service request is also required for any issue with your furnace. Please contact the Management Office if you need any assistance with placing this request. We are actively working to resolve the trash issue by the specific dumpster that you are referencing. The Team at River Pointe appreciates that you have chosen to make this community your home and take your concerns very seriously. River Pointe Management
submitted by Luis P. - |Recommended: NoWhy am I paying so much rent — Don't bother
response from property -Hi Luis, We would appreciate the opportunity to discuss your less than stellar experiences as our goal is to improve resident satisfaction and obviously have not succeeded for you. Please contact us at the Management Office at 610-865-1760 and allow us the opportunity to do better. River Pointe Management
submitted by Jasmine J. - |Recommended: NoThings need to be fix Takes forever to fix things — This place have potential but it should not take 3 weeks or more for things to be fix when it is reported.
response from property -Hi Jasmine. Our apologies for the delay in responding to your maintenance request. River Pointe strives to offer stellar service and we are disheartened that we failed to do so for you. The Property Manager will be reaching out to you to expedite your repairs and please do not hesitate to contact her directly should the need ever arrise. The Team at River Pointe
submitted by Kristopher H. - |Recommended: NoIt's ok — Not my first choice. Had issues since move in and the issues have yet to be fix.
response from property -Hi Kristopher. We are sorry that your experience at RIver Pointe has not started off better. The Team at River Point is working to improve all aspects of service at this community and hope that you will soon feel that we rate much higher than this. Your feedback is very valuable and we genuinely appreciate that you took the time to express it. Please contact the leasing office at 610-865-1760 if you would like to discuss this further. River Pointe Management
submitted by Frito B. - |Recommended: YesNice place to live but maintenence is lacking — Apartment is plenty spacious and the neighborhood is very friendly and relatively quiet, i put in a few maintenence request but have yet to recieve any correspondence from maintenence even after giving permission for them to enter my apartment without me there, im still waiting for my tub to be fixed and im currently showering at work
response from property -Hi Frito, Thank you for taking the time to write this review. It is important that we have feedback to ensure that we are doing our jobs properly and obviously have failed to do so with your maintenance issue. Be assured that our maintenance supervisor will be in touch with you today to schedule this repair. Thank you for being a valued River Pointe Resident. River Pointe Management
submitted by Jacinda M. - |Recommended: NoAbsolutely TRASH — I've lived in better conditions ran by 18-22-year-old college students. No one from the office communicates with residents, nor do they care that they take 5 years to fix one issue and expect rent to be paid as if they are actually doing their job. This place is a joke and they all need lessons on customer service, time management, and professionalism.
response from property -Jacinda. We are disappointed that your experience has not been positive and would like the opportunity to meet with you to discuss your concerns. Please contact the Leasing Office at 610-865-1760 to schedule an appointment to meet with the Property Manager.
submitted by Jennifer B. - |Recommended: Yes... — ..
response from property -Hi Jennifer. Thank you for the thumbs up! We would like to know why you only gave River Pointe 2 Stars, as it is our goal to provide a 5 star living experience. We would certainly appreciate the opportunity to speak with you. Please give us a call at 610-865-1760
submitted by Cynthia O. - |Recommended: YesQuiet, clean , friendly people all around. — Living at River pointe is a great experience. The apartments are really comfortable and the surroundings are always clean. My neighbors are friendly and never had a problem. Staff at the rental office are very nice also, and maintenance is never a problem.
response from property -Thank you for the glowing review. The River Pointe Team is working diligently to bring a great living experience to our residents and your review shows that we are doing just that.
submitted by Manuel M. - |Recommended: YesI like to live here. — Management and Maintenance treatment is professional, clean and nice area, and nice apartments.
response from property -Thank you for the 5 star review. The River Pointe Team is working diligently to provide a stellar living experience and your kind words are a wonderful testament to their dedication.
submitted by Gina H. - |Recommended: NoOverpriced, not enough parking, not well kept, needs improvement — I moved to Riverpointe in June 2019. I was limited with options due to having pets and was thankful this community did allow them. The townhomes were decent sizes but if you wanted updated kitchens and fixtures you had to pay a lot more. After moving in there were a few maintenance issues that I had put in a slip for and unfortunately it was not done in a timely fashion. It took numerous phone calls, threatening not to pay my rent, and finally after three months the property manager reached out and they finally fixed all my issues. Since then there has been a change in management and maintenance. They are more on top of things now which is a positive. I think parking should be assigned as people have family friends over and it is difficult to find spot at times. For the first 9 months of living there, there were 3 abandoned vehicles taking on spots had flat tires and no license plates . Although trash gets picked up twice a week it is still overflowing most weeks. People leave furniture and bags all along side the dumpster and it is a big eye sore. Also garbage blows around the property along with mail that is left behind also. They do take care of the landscape pretty often which is great but they don’t pick up the garbage before doing it so then its just left in pieces after they are done. Water, Gas, and trash are added into your monthly rent which has been pretty minimal. I’ve had to different neighbors since living there and the walls keep the sound in very well. The windows are really tough to get open so i haven’t been able to open many windows due to this. As my lease was coming to an end I was unable to find a new place due to the pandemic in time. I had asked to extend my lease So they sent me options and prices. It was very sad that they wanted to charge me an extra 350 month to do this even with being out of work. Very disappointed in the business to charge a single mother with a sick son that much more to stay when there was no options of getting a new place due to COVID. After receiving my first bill for my additional month i noticed they added in an additional 65 month on top of the 350 month which is absolutely ridiculous. After speaking to the property manager which was very nice and only passing along what she was told they informed me that that would be my new base rate for extending even though it was not stated anyway. I looked at my paper they originally sent me that was not stated nor any of those amounts were noted. So to extend two months while not being able to work, having a sick son, and being in lock down they wanted to charge me 415 extra a month. So a three bedroom townhome where you can’t even use their playground and fitness room went from being 1420 month to 1835 month. I’m not working and can’t afford this and they had nothing to say about making things right. Before this i would of recommended river point tomehomes as they do have new management and I know changes take time so hopefully they will make the changes needed. After seeing how management is taking advantage of people in this hard times and ripping them off I would not recommend.
response from property -Hi Gina, Thank you for taking the time to write this very thoughtful review. This type of feed back is necessary for us to hear as we are striving to improve. We are working on many of the issues that you spoke of and are working diligently to be better. If you would like to further discuss your fees, please contact the leasing office at 610-865-1760. The Team at River Pointe
submitted by Johnny Q. - |Recommended: YesI love living on this side of Bethlehem, this is a very diverse community. — I would NOW recommend my friends and family to move here New Manager is Caren. Caren was my property manager from prior townhome and she is the best. We decided to renew the lease, because of her. I know she will shape up this place, River Point was GOING UNDER The last managers were liars. They would say they submit for maintenance or return calls etc.. that made us wanting to move, nothing was getting fixed. No one has time to sit in court house to file complaints. Big difference from when it was called Liberty Hills. The Crossings those two property owners and the people they had working for them was the worst they cared nothing about the property or the community .River Point Hands up to you by getting Carin , she will fix what was bad, I know for a fact she will take care of business.. Please anyone give this property a second chance. A new Sheriff is in town
response from property -Thank you for your trust in our new management and this 5 star review! The team at River Pointe is proud and excited to be here and we will work diligently to make a difference.
submitted by Patrick W. - |Recommended: YesNone — none
response from property -Hi Patrick, Thank you for your 5 star review. It's our goal to provide an exceptional living experience and your feedback let's us know that we are succeeding. Don't hesitate to reach out if you need anything at all. Regards, Caren
submitted by Rupen D. - |Recommended: YesAwesome — Great place to live
response from property -Thank you for the glowing 5 star review. We strive to provide a positive resident experience and the River Pointe Team is thrilled that you feel we are doing that!
submitted by Keyshla A. - |Recommended: YesDecent — Just make sure everything it's in place before you move in
response from property -Thank you for your 4 star review. We appreciate the feedback.

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